Shipping policy

🚚 Shipping Policy

Thank you for choosing Cherry Department Store Retail & Wholesale! We are committed to providing you with fast and reliable delivery services. Below are our shipping terms:

1. Shipping Fee Explanation

Free Shipping Storewide: Enjoy free shipping on orders of $300 or more.

General Orders: Orders under $300 will be charged a shipping fee based on the delivery area and package weight (the specific amount will be displayed on the checkout page).

2. Delivery Area and Methods

Delivery Area: Currently, we offer delivery services throughout Hong Kong, including residential, commercial addresses, and SF Express outlets.

Partner Logistics: We primarily use SF Express or other professional logistics teams for delivery.

3. Processing and Delivery Time

Order Processing: After receiving your order, we will usually complete the order processing and shipment within 1-3 business days (except during sale periods or special holidays).

Estimated Arrival Time: After shipment, delivery to the address is generally within 2-4 business days.

4. Returns and Exchanges Policy

Return and Exchange Restrictions: Due to the significant discounts on sale items, returns and exchanges are generally not accepted except for quality issues. Please confirm the size and style before placing your order.

5. Order Tracking

After your order is shipped, the system will send a tracking number via email or WhatsApp, allowing you to track your package's status at any time.

Friendly Reminder: If this is your first time shopping, please refer to our [Beginner's Guide]. It's a simple three-step process: Browse & select > Add to cart > Simple checkout – shop with ease!

For any questions, please contact our customer service team.